Vendor Management (CRS-Q-0038619-TOU)

This module consists of a technical skills competency (TSC) unit, Vendor Management, a 16-hour course delivered within a span of 2 days with 14.5 hours of training and 1.5 hours of assessment. 

Vendor Management Statement of Attainment

Attain the knowledge and skills in building and managing vendor relationships by ensuring performance as per contracts, contract execution and operations adhere to the organisation’s standard operating practices in safety, security and compliance standards.

At the end of the course, learners will gain fundamental knowledge and practical skills in sustaining vendor relationships and managing vendor performance. Participants are expected to acquire the abilities and knowledge in Vendor Management at the work place. These include:  

  • Methods of evaluating vendor relationships
  • Contract management
  • Techniques for managing non-conformance in service delivery
  • Implications of contractual issues on the organization

 

 

Instructional Methodology

  • Lecture
  • Discussion
  • Group Activities
  • Presentation
  • Case Study

 

Course Duration

Training Hours:

Assessment Hours:

Total Hours:

14.5

1.5

16

 

TSC Title

Vendor Management

TSC Code

TOU-BlN-4028-1.1

 

 

 

 

Contents

 

Introduction to Events

 

Introduction to Vendor Management

 

 

 

Learning Unit 1: Evaluating the Vendor Relationship

Introduction to Evaluating the Vendor Relationship

Vendor by Category in Events

Building & Sustaining the Vendor Interaction and Relationship

Vendor Relationship Management

Strengthen the Vendor Relationship

Best Practice in Vendor Relationship

Group Activity 1 : Vendor Relationship

 

 

Learning Unit 2: Develop the Vendor Selection Criteria

Introduction to Developing the Vendor Selection Criteria

Vendor Selection Process

Group Activity 2: Vendor Selection

 

 

Learning Unit 3: Negotiating with Vendors

Introduction to Negotiating with Vendors

Negotiation Variables

Principles of Negotiation

Potential Negotiation Outcomes

Group Activity 3: Vendor Negotiation

 

 

Learning Unit 4: Impacts of Vendor Non-Conformance

Introduction to Impacts of Vendor Non-Conformance

Contract Management

Review and Control — Administration

Changes/ Claims

Breach of Contract

Contract Finalisation - Closure

Group Activity 4: Vendor Contract Management

 

 

Learning Unit 5: Resolve Operational Performance Issues

Introduction to resolving operational issues

Handling Customer Complaints

Identify, Document and Contain Non-Conformance

Root Cause Analysis

Corrective Actions to Take

Preventive Actions to Stop Reoccurrence

Rectify and Close Non-Conformance

Group Activity 5: Vendor Non-Conformance

 

 

Learning Unit 6: Monitor and Evaluate Vendors

Method to Evaluate Performance of Vendors

Establishing the Key Performance Indicator (KPI)

Analysing Areas of Improvement

Communicating the Area of Improvement

 

APPENDIX 1: Event Management Checklist

APPENDIX 2: Sample RFP

Instructions to Candidate

Glossary

References

 

This module is part of the WSQ Diploma in Tourism (Event Management and Operations)

 

 

This course material and associated resources are designed and developed by Singapore Chinese Chamber Institute of Business (SCCIOB). Permission should be obtained from SCCIOB prior to any prohibited reproduction, storage in a retrieval system or transmission in any form or any means such as photocopying, recording, electronic, mechanical, or likewise.