Order Fulfilment and Returns Processing | CRS-Q-0042081-RET
Overview
WSQ Order Fulfilment and Returns Processing is a 16-hour SkillsFuture-approved course delivered within a span of 2 days with 14 hours of training and 2 hours of assessment.
Course Objectives
On completion of this course, participants are expected to have the abilities and knowledge in Technical Skills and Competencies (TSC) at the workplace. These include:
Order Fulfilment and Returns Processing (RET-SCL-4002-1.1) |
Abilities
AB1. Develop order fulfilment processes for store collection, local and overseas
AB2. Oversee the order fulfilment processes
AB3. Ensure order fulfilment is processed in accordance with the organisation’s service standards
AB4. Management of third-party logistic partners and delivery activities
AB5. Develop processes for the re-ordering of stocks with internal stakeholders
AB6. Review performance of third-party logistic partners and last mile delivery efficiencies against organisation’s business strategies |
Knowledge
KN1. Supply chain management policies and processes
KN2. Warehouse operations
KN3. Types of order fulfilment technologies
KN4. Processes for order tracking
KN5. Inventory management
KN6. Regulations pertaining to custom duties and taxation
KN7. Requirements of import and/or export activities
KN8. Procedures for order entries, administration, and shipping
KN9. Types of order tracking processes
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Learning Outcomes
This course is designed to equip the learners with the skills and knowledge in supporting the performance of the critical work functions and tasks in order fulfilment and returns processing within the supply chain management / logistics industry.
Instructional Methodology
- Lecture
- Discussion
- Group Activities
- Presentation
- Case Study
Course Duration
Training Hours |
14 |
Assessment Hours |
2 |
Total Hours |
16.0 |
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· Version: 1.0 · Effective Date: 23 Nov 2020 · Author: Albert Phua C.Y. |
Learning Unit / LU |
Contents |
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Course Overview |
LU 1 |
Introduction to Supply Chain Management Strategy and Processes |
1.1 |
Introduction to Supply Chain Management |
1.2 |
Key Supply Chain Entities |
1.3 |
Supply Chain Competitive Advantage |
LU 2 |
Manage Warehouse Operations and Inventory Management Process |
2.1 |
Introduction to Warehouse Management |
2.2 |
Warehouse Planning and Functionality |
2.3 |
Managing Warehouse Operations |
2.4 |
Warehouse Materials and Inventory Management |
LU 3 |
Manage Order Fulfilment and Returns Processing |
3.1 |
Influencing the Order – Customer Relationship Management |
3.2 |
Order / Customer Fulfilment Models |
3.3 |
Order Fulfilment Operations and Returns Processing – Internal In-House Operations |
3.4 |
Order Fulfilment Operations and Returns Processing – External Outsourcing and E-Commerce Order Fulfilment Process |
3.5 |
Order Fulfilment Administration, Shipping and Delivery |
LU 4 |
Engage and Monitor Transportation, Import and/or Export Customs Activities |
4.1 |
Basic Transport / Distribution Overview |
4.2 |
Managing Logistics Service Providers + Returns / Reverse Logistics |
4.3 |
International Shipping Regulations [Incoterms] |
Candidates will be assessed for knowledge and skills acquired in this module. They are required to complete Written and Case Study Assessments individually and answer all questions correctly to be certified competent as per assessment checklist. Oral inquiry will be used should there be insufficient evidence of competency.
This physical Classroom-Based Learning module is part of the WSQ Diploma in Retail E-Commerce (Omni-Channel).