Order Fulfilment and Returns Processing | CRS-Q-0042081-RET

Overview

WSQ Order Fulfilment and Returns Processing is a 16-hour SkillsFuture-approved course delivered within a span of 2 days with 14 hours of training and 2 hours of assessment. 

WSQ Order Fulfilment and Returns Processing SOA

Course Objectives

On completion of this course, participants are expected to have the abilities and knowledge in Technical Skills and Competencies (TSC) at the workplace. These include:

Order Fulfilment and Returns Processing (RET-SCL-4002-1.1)

Abilities

 

AB1. Develop order fulfilment processes for store collection, local and overseas

 

AB2. Oversee the order fulfilment processes

 

AB3. Ensure order fulfilment is processed in accordance with the organisation’s service standards

 

AB4. Management of third-party logistic partners and delivery activities

 

AB5. Develop processes for the re-ordering of stocks with internal stakeholders

 

AB6. Review performance of third-party logistic partners and last mile delivery efficiencies against organisation’s business strategies

Knowledge

 

KN1. Supply chain management policies and processes

 

KN2. Warehouse operations

 

KN3. Types of order fulfilment technologies

 

KN4. Processes for order tracking

 

KN5. Inventory management

 

KN6. Regulations pertaining to custom duties and taxation

 

KN7. Requirements of import and/or export activities

 

KN8. Procedures for order entries, administration, and shipping

 

KN9. Types of order tracking processes

 

 

Learning Outcomes

This course is designed to equip the learners with the skills and knowledge in supporting the performance of the critical work functions and tasks in order fulfilment and returns processing within the supply chain management / logistics industry.

Instructional Methodology

  • Lecture
  • Discussion
  • Group Activities
  • Presentation
  • Case Study

 

 

Course Duration

Training Hours

14

Assessment Hours

2

Total Hours

16.0

 

 

·         Version:  1.0

·         Effective Date: 23 Nov 2020

·         Author: Albert Phua C.Y.

Learning Unit / LU

Contents

 

Course Overview

LU 1

Introduction to Supply Chain Management Strategy and Processes

1.1

Introduction to Supply Chain Management

1.2

Key Supply Chain Entities

1.3

Supply Chain Competitive Advantage

LU 2

Manage Warehouse Operations and Inventory Management Process

2.1

Introduction to Warehouse Management

2.2

Warehouse Planning and Functionality

2.3

Managing Warehouse Operations

2.4

Warehouse Materials and Inventory Management

LU 3

Manage Order Fulfilment and Returns Processing

3.1

Influencing the Order – Customer Relationship Management

3.2

Order / Customer Fulfilment Models

3.3

Order Fulfilment Operations and Returns Processing – Internal In-House Operations

3.4

Order Fulfilment Operations and Returns Processing – External Outsourcing and E-Commerce Order Fulfilment Process

3.5

Order Fulfilment Administration, Shipping and Delivery

LU 4

Engage and Monitor Transportation, Import and/or Export Customs Activities

4.1

Basic Transport / Distribution Overview

4.2

Managing Logistics Service Providers + Returns / Reverse Logistics

4.3

International Shipping Regulations [Incoterms]

 

Candidates will be assessed for knowledge and skills acquired in this module. They are required to complete Written and Case Study Assessments individually and answer all questions correctly to be certified competent as per assessment checklist. Oral inquiry will be used should there be insufficient evidence of competency.

 

This physical Classroom-Based Learning module is part of the WSQ Diploma in Retail E-Commerce (Omni-Channel).

 

 

This material and associated resources are designed and developed by Singapore Chinese Chamber Institute of Business (SCCIOB). Permission should be obtained from SCCIOB prior to any prohibited reproduction, storage in a retrieval system or transmission in any form or any means such as photocopying, recording, electronic, mechanical, or likewise.