WSQ Delegates and Participants Management | TGS-2019503289
Overview
This SSG-approved module, a Technical Skill and Competencies Unit (TSC), is called Delegates and Participants Management. It is a 16-hour course delivered within a span of 2 days with 14.5 hours of training and 1.5 hours of assessment.
Objectives
On completion of this unit, learners will have the abilities and knowledge in Delegates and Participants Management at the workplace. These include:
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Abilities
AB1: Develop organisational procedures for participant's travel schedule.
AB2: Develop contingency plans for travel risks.
AB3: Facilitate acquisition of optimal agreements with vendors and suppliers.
AB4: Develop communications strategies for distribution of travel information.
AB5: Review travel arrangements based on feedback from participants.
AB6: Review proposed recommendations for future travel.
AB7: Develop registration procedures.
AB8: Develop contingency plans to manage high volume of registrations.
AB9: Develop registration area safety and access procedures.
AB10: Review registration processes based on feedback from participants.
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Knowledge
KN1: Risk management planning for disruptions to travel arrangements.
KN2: Various forms of transport arrangements.
KN3: Communication strategies for groups.
KN4: Events manning and scheduling for events staff.
KN5: Safety policies related to registrations and queue management.
KN6: Queue management. |
Learning Outcomes
Upon completion, learners are expected to able to manage policies and procedures for the management, registration, and engagement of participants, including participants' travel management.
Instructional Methodology
- Lecture
- Discussion
- Group Activities
- Presentation
- Case Study
Duration
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Training Hours: |
14.5 |
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Assessment Hours: |
1.5 |
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Total Hours: |
16 |
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· Version: 1 .1 · Effective Date: Jan 2020 · Author: Gerald Gan, Patricia Chan
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TSC Title: Delegates and Participants Management |
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TSC Code: TOU-MOP-4001-1.1 |
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Learning Unit (LU) |
Contents |
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Introduction to Events |
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LU 1 |
Negotiate with Vendors |
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1.1 |
Organisations Procurement Objectives |
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1.2 |
Types of Travel Vendors |
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1.3 |
Principles of Negotiation |
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1.4 |
Potential Negotiation Outcomes |
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1.5 |
Travel Arrangement |
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1.6 |
Types of Travel Management required |
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1.7 |
Risk Management in Travel Arrangement |
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Group Activity 1: Negotiating with Travel Vendors |
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LU 2 |
Travel Arrangements Standard Operating Procedures and Communications |
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2.1 |
Introduction to Standard Operating Procedures |
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2.2 |
Communication strategies with different groups |
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2.3 |
Information required from participants and travel vendors |
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2.4 |
Components in the Standard Operating Procedures for travel arrangements |
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2.5 |
Travel essential information brief |
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2.6 |
Communication channels |
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2.7 |
Communication plan |
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Group Activity 2: Travel Arrangement Communications Planning |
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LU 3 |
Travel Contingency Planning |
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3.1 |
What is contingency planning? |
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3.2 |
Risk Management action steps to take |
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3.3 |
Severity Level and response |
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3.4 |
Different travel risk scenarios |
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Group Activity 3: Travel Contingency Planning |
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LU 4 |
Monitor and Evaluate Travel Arrangements |
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4.1 |
Methods to Evaluate Performance |
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4.2 |
Application of the tools used to evaluate performance |
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4.3 |
Analyse Performance Data |
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Group Activity 4: Performance Data Analysis |
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4.4 |
Areas of Improvement |
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Group Activity 5: Area of Improvement |
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4.5 |
Implement corrective actions to improve performance |
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LU 5 |
Registration Process and Standard Operating Procedure |
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5.1 |
Introduction to registration process and procedure |
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5.2 |
Events manning and scheduling for events staff |
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5.3 |
Pre-event registration: Event branding from the start |
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5.4 |
On-site event registration: Managing the process |
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5.5 |
Ten (10) Steps in ensuring a smooth event check-in |
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5.6 |
Queue Management |
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5.7 |
Registration Standard Operating Procedures |
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Group Activity 6: Registration On-Site Check-ln |
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5.8 |
Safety and Access Considerations |
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5.9 |
Admission control strategies/ tactics |
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5.9.1 |
Issues at the access point |
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5.9.2 |
Escalation process |
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5.9.3 |
Access & safety standard operating procedures |
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Group Activity 7: Registration and Access |
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LU 6 |
Registration, Evaluation and Contingency Planning |
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6.1 |
Introduction to registration contingency planning |
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6.2 |
Seven-step process in preparing contingencies |
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6.3 |
Possible situations that may occur at the registration counter |
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Group Activity 8: Registration Contingency Plan |
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6.4 |
Methods to evaluate performance (Recap) |
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6.5 |
Analyse performance data |
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6.6 |
Areas of Improvement |
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Group Activity 9: Monitor and evaluate registration process |
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Instructions to Candidate |
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Glossary |
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References |
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As part of the assessment, each candidate is required to:
- Complete a Case Study Assessment
- Complete a Written Assessment
Candidates will be considered competent when all learning outcomes/evidence are fulfilled as per assessment checklist.
Case Study Assessment:
- This is a continual, open-book assessment.
- The duration for this assessment is 60 minutes.
- Candidate will be considered competent if he/she is able to answer all questions correctly based on: AB1, AB2, AB3, AB4, AB5, AB6, KN1, KN2, KN3, KN5.
- Oral inquiry will be used should there be insufficient evidence for this assessment.
Written Assessment:
- This is a continual, open-book assessment.
- The duration for this assessment is 30 minutes.
- Candidate will be considered competent if he/she is able to answer all questions correctly based on: AB7, AB8, AB9, AB10, KN4, KN5, KN6.
- Oral inquiry will be used should there be insufficient evidence for this assessment.
This Synchronous e-Learning module is part of the WSQ Diploma in Tourism (Event Management and Operations).