WSQ Crisis Management | CRS-Q-0042082-RET

Overview

WSQ Crisis Management is a SkillsFuture-approved 16-hour course delivered within a span of 2 days with 14 hours of training and 2 hours of assessment. 

WSQ Crisis Management SOA

Objectives

On completion of this course, participants are expected to have the abilities and knowledge in Technical Skill and Competencies (TSC) at the workplace. These include:

TSC (code): Crisis Management (RET-BCM-4003-1.1)

Abilities

 

AB1. Allocate resources to manage response-handling in accordance with crisis management plans

 

AB2. Identify crisis response and recovery activities for implementation in accordance with recovery strategies and business continuity strategies to ensure alignment of activities

 

AB3. Document crisis response and recovery activities data in accordance with information format requirements to facilitate follow-up actions

 

AB4. Implement ‘return-to-normal’ procedures in accordance with crisis management plans to ensure alignment of activities

 

AB5. Communicate organisational crisis management key messages to relevant stakeholders to provide updates

 

AB6. Review crisis management processes to identify areas for improvement

Knowledge

 

KN1. Operational roles and responsibilities of a manager handling a crisis

 

KN2. Crisis response and recovery activities

 

KN3. Documentation components for crisis response and recovery activities

 

KN4. Resources required for crisis situations

 

KN5. Communication plans for managing crisis

 

 

Learning Outcomes

This unit covers knowledge and application skills in allocating resources to handle a crisis, identifying crisis response and recovery activities to be implemented, documenting activities and implementing return-to-normal procedures and communicating key messages to relevant stakeholders.

Instructional Methodology

  • Case Study (Including e-Learning)
  • Class Discussion
  • Group Discussion and Presentation
  • Lecture 

 

Course Duration

Training Hours

14.0

Assessment Hours

2.0

Total Hours

16.0

 

 

Learner’s Guide Overview

  • Introduction
  • LU1 Crisis Planning
    • 1.1 Resource Allocation
    • 1.2 Crisis Activities and Communication Plans

 

  • LU2 Crisis Response and Recovery
    • 2.1 Crisis Response and Communication Activities
    • 2.2 Crisis Recovery Activities

 

  • LU3 Crisis Management Evaluation
    • 3.1 Crisis Processes Review

 

  • eLearning Journal
  • Instructions to Candidate
  • Glossary
  • References

 

 

 

As part of the requirements, each candidate is required to complete a Written Assessment and a Case Study Assessment. Candidates will be considered competent when all learning outcomes / evidence are fulfilled as per assessment checklist.

Written Assessment

  • Summative open-book assessment
  • Duration is 60 minutes
  • Candidate will be considered competent if he / she is able to answer all questions correctly based on AB1, AB2, AB5, KN1, KN2, KN3, KN4, KN5
  • Oral inquiry to be used should there be insufficient evidence of competency

Case Study Assessment

  • Summative open-book assessment
  • Duration is 60 minutes
  • Candidate will be considered competent if he / she is able to answer all questions correctly based on AB1, AB2, AB3, AB4, AB5, AB6, KN2, KN4, KN5
  • Oral inquiry to be used should there be insufficient evidence of competency

 

This physical Classroom-Based Learning module is part of the WSQ Diploma in Retail E-Commerce (Omni-Channel).

 

This material and associated resources are designed and developed by Singapore Chinese Chamber Institute of Business (SCCIOB). Permission should be obtained from SCCIOB prior to any prohibited reproduction, storage in a retrieval system or transmission in any form or any means such as photocopying, recording, electronic, mechanical, or likewise.